Use the in-app support form
The contact form built into the app is the fastest way to reach us. It tags your message with the app version, platform, and (if you're signed in) your account ID, which usually means we can answer without a back-and-forth.
- Open Theoatrix Toolkit on your phone.
- Go to the Account tab.
- Find the Community & Support card and tap Contact Us.
- Pick a category (Bug Report, Feature Request, General Feedback, or Crash Report), write your message, and submit.
Don't have the app yet? App Store · Google Play.
Before you contact us
A lot of the most common questions have a built-in answer:
- Restore a Premium subscription — in the App, go to Account → Restore Purchases. Works on iOS and Android as long as you're signed in to the same App Store / Play Store account that bought the subscription.
- Cancel a subscription — subscriptions are billed by Apple or Google, not by us, so you cancel through their account settings: apps.apple.com/account/subscriptions or play.google.com/store/account/subscriptions.
- Delete your account — in the App, go to Account → Delete Account. Full steps and an email fallback are on the Delete Your Account page.
- Change analytics / ad / notification preferences — in the App at Settings → Privacy and Settings → Notifications. The Privacy Policy covers what each toggle controls.
What we can help with
- App crashes, bugs, missing features, design feedback
- Subscription / Premium entitlement problems
- Account deletion, login, and data requests
- Privacy or terms questions
- Accessibility issues
We're a small team — we can't help with anything Jagex-side (account bans, lost gold, in-game support). Try the official Jagex support site for those.
Email fallback
If the in-app form isn't an option — you can't open the app, you haven't installed it, or you'd rather start by email — write to [email protected].
Please include the app version (Settings → About), your device + OS version, and a screenshot if it's a visual bug. Including those up front cuts response time about in half.
Response times
Most messages get a reply within a few business days. Privacy and account-deletion requests are processed within 30 days as required by law, typically faster.
If you don't see a reply after a week, check your spam folder and then resend — sometimes filters eat the first message.